On 15th - 16th of February 2018 in Lviv will take place Seminar-Workshop for Hoteliers with topic - Meet and accept: state and prospects of hospitality infrastructure of Lviv region.

Seminar and workshop will be held in Citadel Inn Hotel & Resort in Lviv.

Program of Seminar-Workshop for Hoteliers

February 15, 2018 - 11:00 - 15:00

Round Table "Meet and accept: state and prospects of service of hospitality infrastructure of Lviv region in case of increase in flow of tourists"

Moderators

- Alexander Haniiev, Editor-in-Chief of magazine "Academy of Hospitality"
- Tatyana Goncharenko, Managing Partner "Found in Ukraine"
- Olga Mishchenko, Consultant on development of hospitality culture in Ukraine

Speeches

- Representative of tourism department of Lviv region: "Results of 2017 tourist activity. Trends 2018 - what tourists expect from Lviv"
Galyna Malets, Head of Tourism Department of Lviv City Council

- "Lviv is western air gate of Ukraine. The results of airport's operation in 2017 and prospects for increasing of flow of passengers in 2018"
Tetyana Romanovskaya, General Director of Lviv Danylo Halytskyi International Airport (LWO)

- "Transport infrastructure of Lviv region - development plans in 2018 and in the future"
Representative of Ministry of Transport (Department of Lviv City Council)

- "Prospective city development plan - what will be built and possible sites for the construction of hotels"
Representative of City Planning Department of Lviv City Council

- "What kind of housing tourists want and what the market offers them. What should be considered hoteliers?"
Representative of Lviv real estate agency

- "Navigation by the city. How to find tourist spots"
Director of Development Department, Head of Department of Culture

- "How to find workers fast and free. How can help hoteliers job market"
Representative of Lviv Regional Employment Center

- Representatives of partner companies - brief information about products and services, analysis of region's market, what happens on quality of services

February 16, 2018 - 10:00 - 18:00

Seminar-Workshop: "From randomness to regularity. How to attract a new visitor and make him permanent?"

10:05 - 10:50 - "Rhetorical question: will the client be a guest of the hotel again? What to do"
Yulia Kosenko, Practicing trainer, founder of consulting agency HoReCa KEYS, manager of family hotel Happy Inn

10:55 - 11:40 - "Chess game: role and motivation of employees of various hotel departments in increasing sales"
Representative of Reikartz Hotel Group

11:45 - 13:40 - "Revenue management: how to create a system of differentiated pricing and manage it"
Olga Mishchenko, Consultant-practitioner on business and hotel management
Tatyana Goncharenko, Business Trainer, Managing Partner "Found in Ukraine"

13:40 - 14:00 - "Own hotel laundry: everything under control"
Dmitry Yakovenko, Whirpool product trainer

14:00 - 15:00 - Lunch
15:05 - 15:20 - Lottery of prizes

15:20 - 16:05 - "Bonus instruments of sales department - what interest the guest"
Olga Shvets, Head of Sales at Continental Business Hotel and Uno Design Hotel

16:10 - 16:45 - "Sales in English: break stereotypes of sales in English"
Maria Plakhotnik, Business coach, staff development specialist, head of corporate univercity of Sport Life

16:50 - 17:30 - "Photo in instagram: how to create an impression on the hotel and interest the guest"
Lena Tkachuk, Founder of Citrine Digital Marketing Agency

17:30 - 18:00 - Informal communication with speakers and organizers

Organizers of Seminar-Workshop for Hoteliers

Magazine "Academy of Hospitality"
Citadel Inn Hotel & Resort
Lviv, Ukraine

Pavel Korsun
Tour Guide
Ukraine tours and Kiev tours

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